Dunkin' Donuts Gets Serious About Technology

Dunkin’ Donuts announced recently that they have promoted Jack Clare to hold the title of their first-ever “chief information and strategy officer.” Clare has been at the company, in the role of chief information officer, for the last three years. The primary change in his job responsibilities will be that, in addition to focusing on Dunkin’ Donuts’ current technology initiatives, he’ll be responsible for developing strategies to drive future success.

Their CFO, Paul Carbone, to whom Clare will report, said in a statement, “Jack is the ideal person to fill this new position and will continue to help us retain our leadership position as a technology leader in our category. Since joining Dunkin’ Brands, he has implemented numerous leading-edge technologies designed to improve the guest experience and increase franchisee profitability, including his work on the DD Perks loyalty program, the implementation of Baskin-Robbins online cake ordering, and our ongoing tests of new methods of mobile payment and advance ordering.”

Clare has experience with international brands, which will be helpful as Dunkin’ continues to scale worldwide. Before joining Dunkin’ Donuts, he was vice president, IT, and chief information officer for the international division of Yum! Brands Inc.

Stockholders are feeling very optimistic about the prospects for Dunkin’ Brands, too. Credit Suisse recently gave them an “outperform” rating, indicating that they expect the stock to do very well. Franchise profits and margins were at an all-time high in 2014, it’s considered to be a safe buy for shareholders.

Overall, the future’s looking bright for the globally-minded and technologically-savvy chain. We’ll dunk to that!

Full Story: Dunkin’ Names First Chief Information & Strategy Officer